Resident Opportunity Service Coordinators Program, Memphis Housing Authority, 2011–2021

Resident Opportunity Self-Sufficiency Service Coordinators Program (ROSS–SC) is a program that utilizes Service Coordinators to coordinate the delivery of supportive services and resident empowerment activities to help public housing residents attain economic and housing self-sufficiency.

Data Works assessed the quality of services and effectiveness of program activities through survey design and administration, activity monitoring, and data collection and analysis. We conducted both process and outcome evaluations to promote program quality, measure efficacy, and meet program standards, goals, and objectives.

Lastly, Data Works prepared and submitted quarterly and annual reports to inform key personnel of the program’s effectiveness in promoting residents’ self-sufficiency.